Terms of Service

1. Our service

Trash Bin Wash washes residential trash, recycling and organics bins at the curb in select Los Angeles neighborhoods. We do not serve all of Los Angeles. By booking, paying or using this website, you agree to these terms.

2. Requests, routes and scheduling

• We wash bins while our crew is already in your neighborhood. We do not offer one-off appointments.
• A request or reservation is not a confirmed appointment. Your wash date is confirmed only once a neighborhood route and date are set and we tell you so.
• New neighborhood routes generally open once about 10 homes in one ZIP code sign up.
• Dates can move because of weather, trash pickup timing, crew availability or safety. If your date changes we will let you know and move you to the next available route.

3. Pricing

• Intro rate: $15 per bin when you reserve and pay ahead. This is an introductory rate and may change for future bookings.
• Same-day walk-up: $25 per bin, one time, subject to crew availability.
• The price shown when you book is the price you pay for that booking. Later price changes never change a booking you already paid for.
• Credits, promo codes or free bins we give you apply only as described when issued and have no cash value.

4. Payments

• We accept Zelle and cash with no extra fees.
• Card payments are processed by Stripe and include a 3.5% processing fee paid by the customer.
• Paying cash on wash day requires a $15 reservation payment by card ahead of time, applied to your total.
• A booking is paid only once we confirm the money was received — a card payment confirmed by Stripe, or a Zelle payment we find in our account. Saying you sent Zelle does not count as payment until we verify it.
• Tips are optional, go to your crew, and are not refundable once paid.

5. Your part

• Leave your bins at the curb, emptied, on your scheduled day, and tell us about any gate codes or placement details.
• If we can't reach or wash a bin (for example, it wasn't emptied or wasn't out), we may mark it skipped and offer to wash it on a later route.
• Please give us accurate contact details so we can send route and payment updates.

6. Photos

Our crew may take before and after photos of your bins to show the work we did. Photos are shown to you on your private progress page and in your service emails. We will not post them publicly without your permission.

7. Cancellations, refunds and credits

Need to cancel or reschedule? Email us before your route day. If we can't wash your bins on a paid booking, we will move you to the next route or give you a credit or refund. Card refunds go back to the original card; Zelle and cash refunds are sent by Zelle.

8. Reviews

You may leave one review for each completed booking. With your permission we show your first name and neighborhood with it. We remove reviews only for spam, privacy or inappropriate content — honest negative reviews stay up.

9. Our responsibility

We work carefully, but bins are already worn items. Please tell us within 48 hours if you think we damaged something, and we will work with you in good faith. To the extent the law allows, our responsibility for any booking is limited to the amount you paid for it.

10. Changes and contact

We may update these terms; the date at the top shows the latest version. Questions? Email hello@trashbinwash.com. These terms are governed by California law.